Frequently Asked Questions
Not Receiving
Email
Not Able To Read Email
Not Able To Login
Why Do I Have To Login?
How Can I Change Information
On My Account?
I Have Not Received
My Activation Email
I Forgot My Password
Not Receiving Email
If you are using an e-mail or SPAM
filter, please be sure that you are
able to accept e-mail from the following
addresses.
If for some reason you haven't received
your confirmation email after 24 hours,
please check your SPAM filter messages.
Please note that your confirmation
email will come from community@connectpress.com.
Please add this address as “okay”
to your spam filters.
Spam filters: Spam filters may prevent
you from receiving our newsletters,
which are HTML format and include
graphics. Our ability to delivery
our digest newsletters to you, as
requested, is contingent upon neither
you nor your ISP blocking access to
your email. Please authorize the appropriate
email addresses, shown below, for
the newsletters you have requested.
Not Able
To Read Email
These digests are mailed in HTML code.
Your e-mail client must be set to
read/view HTML and not just plain
text. If your client cannot read HTML,
use the URL in the very first line
of the digest you receive; paste that
URL into any browser. You will be
taken to the on-line version of the
digest and can read it in your browser.
Not
Able To Login
Our sites work best when cookies are
enabled. This will allow you to revisit
the site without having to login each
time.
All ConnectPress Communities require
enabled "cookies" in your
browser. A cookie is like a key that
allows you access to the Community
while you are browsing the many Community
pages. The Community puts a temporary
cookie on your computer that expires
when you close your browser (that
is why you have to log in each time
you visit the Community). We have
found this to be the most practical
yet non-intrusive way to give members
access. If cookies are not enabled
in your browser, then you will not
be able to properly log in and browse
in the Community. A common symptom
of this problem: you log in and enter
your correct password and are returned
to the login screen repeatedly.
Why Do I
Have To Login?
The Community websites require a login
and a password. You can join any Community
using the JOIN button in the upper
left hand navigation box on the Community
home page.
Membership in ConnectPress Communities
is currently free.
How Can
I Change Information On My Account?
To manage your digest account, in any
browser go to http://connectpress.com/regmanage/ddoptin.php.
On that page you can change your e-mail
address and opt in or out of various
ConnectPress Communities.
I Have
Not Received My Activation Email
Please click
here to ressend your activation
email.
I
Forgot My Password
If you have forgotten your password,
click Forgot
your password? and follow the
directions on the following forms.
Your password will be e-mailed to
you for security reasons.
If these solutions do not solve your problem,
please contact
customer care with specific details,
and we'll do our best to care for you.
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